Job title customers friend?

Are you working in sales?  Great. What’s your position?  Have you recently opened up an online account where you found a drop down for “position”?  What was your choice?  I am working now for quite a good time in different sales positions, and I am impressed about the variety of different job titles which came up with the years.
Are you a manager? Great. Do you manage individuals or are you an account manager,  or better,  a key account manager?  You could be a territory manager as well. But in fact you’re not manager,  you are an inside sales rep or probably an account executive or a relationship manager. Maybe you are a sales agent or a pre-sales with revenue target.  In some companies a director is apparently a manager and in others a director manages manager – front line manager. Then they are manager,  not team leader, cause these carry targets and manage a team.  Still with me?
Let me give you two advices.

1. Do not chase for job titles on your business card in your career – have a brief look at the job description you may apply for and have a high level of self awareness,  if your personnel skills fit to it. If no, leave it.If yes, you can bring real value to your employer and you will be a rockstar.

2. A sales role means understanding the customer and prospect. This understanding will only achieved by active listening and an empathic response on personnel impacts and pains. Would you share those with a customer representative or just with a friend?  Be a customers friend,  not just a job title.